Cancellation and Refund Policy

At Mehira, we take pride in offering high-quality, anti-tarnish 18k gold-plated and 18k PVD-coated jewelry. To ensure your satisfaction, please review our policy below:

Cancellation Policy

●     No Cancellations: Once an order is placed, we are unable to accept cancellations. This is because we carry out thorough quality checks on each piece of jewelry before it is shipped to ensure you receive the best possible product. Once an order is confirmed, it is immediately processed and packed for shipment to meet our fast delivery times. As a result, cancellations are not possible once the order has been finalized.

Refund Policy

●     No Refunds: We do not offer refunds on any purchases. However, your satisfaction is important to us, and we are happy to assist you in resolving any issues with your order.

Credit Note Policy

●     Defective or Damaged Items: If you receive a defective item, or if your jewelry is damaged in transit, we will issue a credit note for the full value of the product, allowing you to purchase a replacement or anything else from our store. Simply contact us within 48 hours of receiving your order, providing photos of the defect or damage, and we will guide you through the process.

●     Broken in Transit: If your item is broken or shows signs of damage caused during shipping, please reach out to us immediately. We will issue a credit note or offer a replacement as part of our commitment to customer satisfaction.

How to Request a Credit Note:

  1. If your item is defective, damaged, or broken in transit, please email us at infomehira@gmail.com within 48 hours of delivery with your order details, including clear photos of the item and any damage.

  2. Once we confirm the issue, we will issue a credit note for the full value of the affected product, which can be used on any future purchase from our store.

Shipping Costs:

●     If the item is defective or damaged, we will cover the cost of return shipping.

●     For all other returns, the customer is responsible for the return shipping costs.

Important Care Information:

●     Our anti-tarnish 18k gold-plated and 18k PVD-coated jewelry is designed for durability and beauty. However, we cannot accept returns or offer credit notes for issues related to wear, tarnishing, or damage caused by improper care (e.g., exposure to perfumes, harsh chemicals, or rough handling).